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Right of rescission & Returns


Instruction about the right of withdrawal for consumers at a distance contract acc. § 312 b BGB
(Eg (online) order from a consumer through our webshop, by fax, email, etc.)


You may cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline - by returning the goods.
Please request us by email to obtain an RMA number that you attach to the returning parcel .
The time limit begins after receipt of this notification in writing, but not before receiving the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery), and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 Paragraphs 1 and 2 draft Law and our obligations under § 312 e para 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB.

The revocation period is sufficient to send the revocation or thing. The revocation must be sent to:

Karl Kruse GmbH & Co KG, Schirmerstr. 59, 40211 Duesseldorf
Fax: + 49 (0) 211 - 27403533
or e-mail: info@kruse.de


In the case of an effective withdrawal, the mutually received benefits and possibly towed uses (eg interest) surrendered. Can you give us the received achievement totally or partly or only in deteriorated condition, you are obliged to pay compensation if necessary. With the release of things this does not apply if the deterioration is exclusively due to their inspection - as they would in a retail store - is due. In addition, you can avoid the obligation to pay compensation for a purpose by putting the goods caused by the goods as your property and omitting everything, which impairs their value.

Transportable items are to be returned at our risk. You have to bear the cost of return shipment if the delivered goods ordered and if the price of the returned items not exceeding 40 euros or if you are at a higher price the thing is not at the time of full payment or a contractually agreed part payment have. Otherwise, the return is free for you.
Not parcel things do you pick.
Obligations to reimburse payments must be made within 30 days. The time limit begins for you when you send your cancellation or the goods for us with their receipt.

End of the withdrawal